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Job Opportunity

ROLE: Receptionist

LOCATION: Discover Rwanda Gisenyi Beach – Rubavu

REPORTING TO: Hostel Manager

CLASSIFICATION: 6 months’ probation followed by performance review and contract.

POSITION SUMMARY: Hostel receptionists are responsible for welcoming guests, dealing with room bookings and cancellations, and handling general requests made by guests during their stay. The hostel receptionist should ensure that the guest is treated to the highest standard possible during their stay.


To be present at the reception during the whole shift
Welcoming guests on arrival
Taking and responding to reservations by phone, e-mail, and face-to-face
– Room bookings
– Lunch and Dinner Bookings
– Tour bookings
Checking guests into and out of the hotel, allocating rooms and handing out keys
Preparing bills and receive payments
Support the recording of daily income and expenses
Receiving and passing on messages to guests
Dealing with special requests from guests (booking bus tickets or storing valuables)
Answering questions about facilities in the hostel and the surrounding area
Handling complaints or problems and referring to management if unable to resolve
Collecting visitor feedback in comments book and other places

Excellent written and spoken communication skills
Excellent spoken (and written) English and French Language
Strong customer service skills preferably with previous experience in service industry
Friendly and professional telephone manner
The ability to vary approach depending on the guest
Patience and tact
Ability to stay calm under pressure and multi-task
Good problem solving skills
Ability to use computerised technology
Methodical approach to your work
Accuracy and attention to detail.

Contact: 0781792812 for further questions.

If you are interested to apply for this position, please send your application letter and CV to

Reception Position Available:

1)       Applications close on Friday 6th March 2015. Position commences on 10th March 2015

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